The term malware means malicious software. Viruses, spyware, trojans,
and worms are all types of malware.
- Viruses are programs
that load on to your computer and run on their own initiative. Their
usual purpose is to corrupt files, consume resources, and eventually
bring your system crashing to a halt. Like human viruses, computer
viruses can infect other computers by contact – usually
via files downloaded or attached to email.
- Worms are a more dangerous
type of virus. They replicate themselves on your system and takes advantage
of 'holes' in Windows and Outlook to spread across the
- Trojans masquerade
as useful software. People download Trojans thinking they are
getting a photo manager or screensaver; when the downloaded
file is opened, it turns out to be something quite different.
Trojans can damage or delete files, and will often install a backdoor,
which the Trojan writer can use later to gain access to your system.
- Spyware is software
planted on your pc that monitors your web surfing. The worst spyware
logs every keystroke you make, capturing credit card numbers and
financial information. Spyware is often bundled with filesharing
and other freeware, but can be picked up by simply visiting certain
websites. Because spyware is very profitable, it is the fastest-growing
type of malware; surveys have shown that 70-80% of pc's online
have some form of spyware on them.
After removing malware, we recommend installing
protective software that will prevent malware from re-infesting
If you have your whole life stored on your pc and it's just crashed,
don't despair. We can retrieve data from just about any system,
usually within 24 hrs. Physically damaged or 'dead' drives will
Many people find that their pc has slowed
noticeably over time. Degunking Windows - removing unneeded files,
registry entries, startup items, etc. - will result in a noticeable speed increase.
While most pc problems these days are software related, internal
components such as fans and power supplies do fail. You should install
an external UPS (Uninterruptible Power Supply) to protect your system
against power outages and voltage surges.
Identity theft has become a
major problem in the world of e-commerce. If you shop, bank, or
invest online, a system audit will identify weak points that hackers
can exploit to gain control over your computer.
An older machine will run Windows Xp acceptably if the memory is
increased to at least 256 MB. We can also upgrade the hard drive
and cpu, but at some point it becomes more cost-effective to simply
buy a new machine.
If you have multiple computers, or wish to use use your laptop anywhere in the house, a wireless network may be your solution.