The term malware means malicious software. Viruses, spyware, trojans, and worms are all types of malware.

  • Viruses are programs that load on to your computer and run on their own initiative. Their usual purpose is to corrupt files, consume resources, and eventually bring your system crashing to a halt. Like human viruses, computer viruses can infect other computers by contact – usually via files downloaded or attached to email.
  • Worms are a more dangerous type of virus. They replicate themselves on your system and takes advantage of 'holes' in Windows and Outlook to spread across the Net.
  • Trojans masquerade as useful software. People download Trojans thinking they are getting a photo manager or screensaver; when the downloaded file is opened, it turns out to be something quite different. Trojans can damage or delete files, and will often install a backdoor, which the Trojan writer can use later to gain access to your system.
  • Spyware is software planted on your pc that monitors your web surfing. The worst spyware logs every keystroke you make, capturing credit card numbers and financial information. Spyware is often bundled with filesharing and other freeware, but can be picked up by simply visiting certain websites. Because spyware is very profitable, it is the fastest-growing type of malware; surveys have shown that 70-80% of pc's online have some form of spyware on them.

After removing malware, we recommend installing protective software that will prevent malware from re-infesting your computer.


If you have your whole life stored on your pc and it's just crashed, don't despair. We can retrieve data from just about any system, usually within 24 hrs. Physically damaged or 'dead' drives will take longer.

Many people find that their pc has slowed noticeably over time. Degunking Windows - removing unneeded files, registry entries, startup items, etc. - will result in a noticeable speed increase.

While most pc problems these days are software related, internal components such as fans and power supplies do fail. You should install an external UPS (Uninterruptible Power Supply) to protect your system against power outages and voltage surges.

Identity theft has become a major problem in the world of e-commerce. If you shop, bank, or invest online, a system audit will identify weak points that hackers can exploit to gain control over your computer.

An older machine will run Windows Xp acceptably if the memory is increased to at least 256 MB. We can also upgrade the hard drive and cpu, but at some point it becomes more cost-effective to simply buy a new machine.

If you have multiple computers, or wish to use use your laptop anywhere in the house, a wireless network may be your solution.